FAQ

Orders

What format do the images come in?

Posters, greeting cards, and cibachrome prints.

What is FujiFlex?

Fujiflex is a durable polyester-based print material with an incredibly high gloss finish (similar in look and feel to cibachrome prints). It is Fujifilm's premier photographic printing material. This gives exceptional color image brilliance that will last for 200 plus years.

What size are the note cards?

4" X 6" images of prints on front and a blank reverse side where you can write your own messages.

Do you do custom framing?

Yes. For special orders please call (314) 973-1440.
Monday - Saturday: 10am - 9pm
Sunday: 10am - 6pm.
Holidays may affect regular schedule.

Shipping & Returns

Return/Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at themarquessgallery@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at themarquessgallery@gmail.com.

When will I receive my order?

You should receive your order approximately one week after order confirmation. However, if an item is not in stock or custom framing is involved, it may take longer. We will do our best to communicate any delays.